top of page

Shipping & Returns

Thank you for shopping at Kiara Naturals. We appreciate your business and are dedicated to ensuring your satisfaction. Below is our detailed refund policy.

Eligibility for Refund

  • Returns must be made within 30 days of receiving your order.

  • The product must be in its original packaging and condition.

  • The product should not have been used.

  • A valid receipt or proof of purchase is required.

Non-refundable items:

  • Gift cards

  • Sale items (only regular-priced items may be refunded)

  • Any item not in its original condition is damaged or has missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

The process to initiate a return

  1. Email us at with your order number and reason for the return.

  2. Wait for our customer support team to review your request and provide further instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


To return your product, you should mail your product to the address and the label provided by our customer support team.

bottom of page